1. ChatRhino
Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies. WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat.
Pricing: From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99. WhatsApp: WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup.
2. Gupshup
Conversational AI platform for marketing, commerce and support across WhatsApp, RCS, SMS, Truecaller and voice.. Channels: WhatsApp, RCS, SMS, Truecaller, Voice, Instagram, Messenger (Enterprise).
Pricing: Pay as you go: $0/month platform fee (₹0 in India), pay per message from a prepaid wallet usage (prepaid wallet). Usage-based: rates on the rate card are 'all-in' and 'already include Meta's WhatsApp charges and operator SMS charges'. Note: the same page's FAQ refers to a '$99 monthly fee' (₹5,999 in INR) for CC Express, which conflicts with the $0 platform fee card..
Best for: Brands with high-volume messaging across WhatsApp, SMS and RCS, from self-serve to large enterprise.
3. Tidio
Customer service platform combining live chat, help desk, Flows automation and the Lyro AI Agent, mainly for ecommerce.. Channels: Live chat, Email, WhatsApp, Instagram, Facebook Messenger.
Pricing: Starter: $24.17/mo (shown with Monthly / Annually '2 months free' toggle); 100 billable conversations per month by billable conversations. Free plan: yes. Trial: 7-day free trial. Priced by billable conversations (human-handled), Lyro AI conversations and Flows visitors reached; Plus from $300/mo plus usage. Free plan: 50 billable conversations, 50 one-time Lyro conversations..
Best for: Small ecommerce stores wanting live chat plus an AI agent with usage-based costs.
4. Trengo
Customer engagement platform with one omnichannel inbox, AI agents and automation.. Channels: WhatsApp, Instagram, Facebook, Email (Gmail, Outlook), Live chat / website widget, SMS, Voice (VoIP), TikTok.
Pricing: Base: €119/month; 3 users included (max 5), 1,200 conversations/year per month (plan with users and conversations). Trial: Free trial offered ('Try for free'). Plan tiers by users and conversations per year (Base €119, Boost €299, Pro €499); annual billing saves up to 20%; AI conversations carry an AI surcharge; broadcasting and voice are add-ons. WhatsApp service messages: first 1,000 per number per month free, then Meta rates..
Best for: European SMB and mid-market teams in hospitality, leisure and ecommerce.
5. Freshchat
Freshworks' conversational messaging and live chat software with the Freddy AI Agent.. Channels: Web and mobile app chat, Email, Facebook Messenger, Instagram, WhatsApp, SMS, LINE, Google Business Messages.
Pricing: Growth: $19 per agent/month, billed annually per agent per month. Free plan: yes. Trial: 14-day trial with Enterprise features. Per agent (Free up to 10 agents; Growth $19, Pro $49, Enterprise $79 billed annually) plus Freddy AI Agent sessions..
Best for: SMB and mid-market support teams already using or considering Freshworks products.
6. Zendesk
AI-first customer service platform (Zendesk Resolution Platform) with ticketing, messaging, voice and AI agents.. Channels: Email, Web widget and mobile SDKs, Messaging / live chat, Facebook, Instagram, X, WhatsApp (additional fees), Voice, SMS (add-on).
Pricing: Support Team: US$ 19 per agent/month billed annually; US$ 25 monthly per agent per month. Trial: 14-day trial with Suite Professional features. Per agent; Suite Team US$ 55/69 adds messaging and social channels; extra AI resolutions US$ 2.00 pay-as-you-go (committed rate also listed). WhatsApp listed 'with additional fees'..
Best for: Mid-size to large support organisations needing a full helpdesk with many integrations.
Facts about other products come from each vendor's own website, checked 2026-11-15. As of November 2026