| ChatRhino | respond.io | |
|---|---|---|
| What it is | Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies | AI-powered customer conversation platform that unifies chats, calls and email in a team inbox with AI Agents and lead management. |
| Channels | WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat | WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Viber, WeChat, TikTok (beta), SMS (via Twilio, Bird, Vonage, Telnyx), Email, Website chat, Voice (WhatsApp Calling, VoIP, Messenger Calls), RCS (Twilio), Custom channel |
| AI | AI agents that answer from your website, files and Q&As and hand off to a person; agent copilot that looks up orders in Shopify and other tools | AI Agents (Growth and above), AI Agents for voice calls, AI Assist, AI Prompts, AI Chat Summary; AI credits included per tier. |
| Pricing | From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99 | Starter: $79/month (monthly); $948/yr billed yearly; 5 users per month by Monthly Active Contacts tier. Trial: 7-day free trial, no credit card. Monthly Active Contact (MAC) pricing; extra users $12/month on Starter; MAC overage $12 per 100 on Growth. 'WhatsApp fees are not included... Meta charges these fees based on your usage.' |
| WhatsApp access | WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup | Footer shows 'Meta Business Partner'; WhatsApp fees billed per Meta usage, top-up on platform; markup not stated. |
| Hosting and security | AWS Mumbai (ap-south-1); ISO/IEC 27001 certified | Not stated on their site |
| For agencies | Yes: client workspaces under your brand, your rate card, margin per client | Not stated on their site |
Sources. respond.io facts are from respond.io's own website, checked 2026-11-15: respond.io/pricing, respond.io, respond.io/integrations, respond.io/about. Products and prices change; check their site before you decide. Spotted something out of date? Email hello@chatrhino.ai.
Choose this if
respond.io
- Very wide channel coverage incl. LINE, Viber, WeChat and calls
- Pay only for contacts you talk to (MAC model)
- Workflows automation and CRM integrations (HubSpot, Salesforce)
- Best for: Growing B2C teams handling high-volume multi-channel messaging across Asia, LATAM and the Middle East.
Choose this if
ChatRhino
- You want one inbox for WhatsApp, Instagram, website chat, email, SMS and Telegram
- You want an AI agent that answers from your own content and hands off to a person with the reason
- You want to bring your own WhatsApp and AI keys with no markup
- You are an agency reselling customer messaging under your own brand
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