Flow builder

Describe a flow in a sentence and edit the result

Describe a flow in a sentence, for example “when someone asks about an order, ask for the number, look it up in Shopify and send tracking”. ChatRhino drafts the steps and you edit the result.

Get early access Book a walkthrough

The flow builder showing the Order tracking flow: a keyword trigger, an order-number question, a Shopify lookup and the status message.

How it works

From sentence to running flow

Describe

Write what should happen in your own words, or start from a template.

Review the draft

The generated flow is validated against the node catalogue before you see it.

Edit visually

Drag, connect, configure. Undo and redo. Every node is editable.

Publish a version

In-flight conversations keep their version, so a publish never strands a customer.

Building blocks

What a flow can do

Ask and wait

Ask a question and wait for a reply, a button, a list choice or a timeout.

Branch

Conditions on answers, contact fields, time of day or lookup results.

Act

Look up an order, send a payment link, add a CRM lead, append a sheet row, call a webhook.

Delegate to AI

Let an AI agent handle a step under limits, with a deterministic fallback.

Hand over

Route to a team with the details collected so far.

Respect the window

On WhatsApp, free-form replies inside the service window; templates outside it.

FAQ

Questions, answered

Do I need to code to build a flow?

No. You can describe the flow in plain English or build it on the canvas. Developers can add webhooks and custom actions.

What happens to running conversations when I publish a change?

They finish on the version they started with. New conversations use the newly published version.

Can a flow use AI?

Yes. A step can delegate to an AI agent, and if the agent cannot complete it the flow takes a fallback path you define.