What you get
SMS in ChatRhino
- Two-way SMS in the shared inbox
- Sender and template registration IDs stored once, attached to every send
- SMS campaigns with opt-out handling
- Delivery status from your provider
SMS rules differ by country: some require registered senders, templates or quiet hours for promotional messages. As of November 2026 Our guides cover regional requirements where we have written them up.
Set up
Connect SMS in 4 steps
- STEP 01
Pick a provider
Use your existing Twilio account or another supported SMS provider.
- STEP 02
Check local rules
Some countries require sender IDs and message templates to be registered with carriers before you send.
- STEP 03
Connect in ChatRhino
Channels → SMS, add your provider credentials and sender.
- STEP 04
Go live
Send a test, then route replies to a team or an AI agent.
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