ChatRhino

Channel · Email

Email in the same queue as chat.

Customers who start on WhatsApp often follow up by email. Put support@ in the same inbox and keep one history per customer.

The ChatRhino inbox with Hiro Tanaka's WhatsApp conversation open: the Northwind Assistant handed a delivery question to the team and the chat is assigned to Tom Becker.

What you get

Email in ChatRhino

  • Support mailbox in the shared inbox
  • Merged contact history across email and chat
  • Canned replies and AI drafts
  • Assignment and SLA timers

Set up

Connect Email in 3 steps

  1. STEP 01

    Pick a method

    Forward from your support address, or connect SMTP, Gmail or Outlook.

  2. STEP 02

    Verify

    Send a test email and check it arrives in the inbox.

  3. STEP 03

    Route

    Assign the email channel to a team and set business hours.

FAQ

Questions, answered

Do I have to change my support email address?

No. Forward it to ChatRhino or connect the mailbox; customers keep writing to the same address.

Can I send email campaigns?

ChatRhino focuses on conversations. Use campaigns for WhatsApp and SMS, and your email marketing tool for newsletters.