Feature · Contacts

Know who you are talking to, on every channel.

Contacts in ChatRhino are people, not phone numbers. Each one can have several addresses, custom fields, tags and a consent record you can defend.

Contacts

A record that follows the customer

Phone, email and channel IDs link to one contact, so history is never split.

Industry presets (for example course of interest, property budget) plus your own fields.

Map columns, de-duplicate on phone or email, and import consent where you have it.

Opt-in time and source, opt-out time and reason. Opt-out always wins.

Phone numbers and emails are protected in exports and logs; suppression lists use keyed hashes.

Workspaces can choose how long conversations and contacts are kept.

Segments

Segments are saved filters, not frozen lists. When a contact changes, their membership changes too.

FAQ

Yes, by CSV. You map columns to fields and choose how to de-duplicate. If you have recorded opt-in, you can import it with its date and source.

They are marked as opted out and added to the suppression list. Campaigns skip them until a fresh opt-in is recorded.

No. Segments are saved conditions, evaluated when you use them, so they always reflect current data.