Early access opens
- Public website, pricing structure and trust centre
- Partner programme for agencies in early access
Identity and security
- SAML and OIDC single sign-on with domain verification and enforcement
- TOTP, passkeys and recovery codes with tenant MFA policy
- Step-up MFA for sensitive actions
- Hash-chained, append-only audit log with verification
- Envelope encryption for credentials with AWS KMS support
AI agents and copilot
- Knowledge base: website crawler and document uploads
- AI agents with handoff and business-hours schedules
- Describe-to-create flow generation
- Agent-assist copilot with integration lookups
- Agent test suites
Channels
- Instagram, Messenger, Telegram and in-app chat
- SMS via Twilio and other providers, with sender and template registration metadata
- Email via forwarding, SMTP, Gmail and Outlook
Inbox, audience and workforce
- Shared inbox with assignment, notes and canned replies
- Contacts, segments, consent records and suppression
- Campaigns with cost reservation and throttling
- Team shifts, leave, presence and attendance-aware routing
Commercial foundation
- Four-level tenancy for platform, partners, sub-partners and clients
- Versioned rate cards, prepaid wallets and an immutable ledger
- Three settlement modes and tax-ready invoice data