What customers ask
The conversations that matter
- Appointment booking and rescheduling
- Doctor availability and timings
- Test preparation instructions
- Report-ready notifications
- Directions and parking
- Billing and insurance questions
What to measure
Metrics worth tracking
- Appointments booked via chat
- No-show rate after reminders
- Calls deflected from the front desk
- Handoffs to staff
Copy these
Three example flows
- FLOW 01
Book
Patient asks for an appointment → picks department and doctor → slots from Google Calendar or Calendly → confirms → reminder the day before with a reschedule button.
- FLOW 02
Report ready
Lab marks report ready → utility template says it is ready and how to collect it securely → no clinical details in the message.
- FLOW 03
Front desk
AI agent answers timings, fees and preparation questions from your FAQ → anything about symptoms or results goes straight to staff.
Start with
Channels and integrations
Channels: WhatsApp, Website chat, SMS.
Integrations: Google Calendar, Calendly, Google Sheets, Webhooks.
Compliance note. ChatRhino is not a medical device and its AI agents should not give medical advice. Instruct agents to hand over anything clinical, keep health details out of templates, and review your obligations for health data under the privacy laws that apply to you. This is general information, not legal advice.