How it works
One queue for public replies
Four sources
Facebook Page comments, Instagram comments, Google Play reviews and App Store reviews.
Labelled on arrival
Each comment or review is tagged with sentiment and intent, such as praise, question or complaint.
Drafts from your knowledge
The AI agent writes a reply from the same sources it uses in chat, with a confidence score.
Approval by default
Approve and send, edit, regenerate, ignore, or escalate the item to the inbox as a conversation.
Rules when you want them
Auto-reply, draft for approval, hide, reply privately, escalate or ignore, by source, rating or intent.
Safety checks
Banned phrases and a confidence threshold, and one switch to pause every automatic action.
Reviews
A drafted reply for every review
A five-star review gets a thank-you in the reviewer's language. A one-star review gets an apology and a route to support, or goes straight to the inbox.
- Bulk-approve drafts you have checked
- Replies post back to the original comment or review
- Response rate, median response time and average rating at the top
