ChatRhino

Channels

Eight channels in a shared inbox

Connect the places your customers already message you. Every channel shares the same inbox, agents, flows and contact records.

The ChatRhino inbox with Hiro Tanaka's WhatsApp conversation open: the Northwind Assistant handed a delivery question to the team and the chat is assigned to Tom Becker.

Billing

Each channel bills the way it works

WhatsApp bills per message by category, SMS per message, email per recipient and website chat per session. Your rate card shows each unit price, and usage is debited from your wallet or billed by your provider, depending on your billing mode.

FAQ

Questions, answered

Which channels does ChatRhino support?

WhatsApp, Instagram, Messenger, Telegram, SMS, email, website chat and in-app chat.

Is voice supported?

Voice is modelled in our billing system but not yet available as a channel.

Can one contact use several channels?

Yes. A contact can have several identities (phone, email, Instagram, web visitor) and keeps one history.