What you get
Instagram in ChatRhino
- DMs in the shared inbox
- AI agent replies trained on your catalogue and FAQs
- Handoff to your team with full context
- Contact merged with the same person on WhatsApp or email
Meta allows businesses to reply to Instagram messages for 24 hours after the user's last message; a human-agent tag may allow a longer window for human replies where Meta permits it. As of November 2026 Meta Instagram messaging docs.
Set up
Connect Instagram in 4 steps
- STEP 01
Switch to a professional account
Business or creator account, linked to a Facebook Page.
- STEP 02
Allow message access
In Instagram settings, allow connected tools to access messages.
- STEP 03
Connect in ChatRhino
Channels → Instagram, sign in with Meta and pick the account.
- STEP 04
Deploy
Choose whether an AI agent answers first or messages go straight to a team.
More channels
Works alongside
Connect your number to the WhatsApp Business Platform and run a shared team inbox, AI agents, flows, templates and opt-in campaigns from ChatRhino.
Learn moreMessenger
Bring Facebook Page Messenger conversations into a shared inbox with WhatsApp and Instagram, with AI agents and handoff to your team.
Learn moreWebsite chat
Add a branded chat widget to any website — HTML, WordPress, Shopify, Webflow, React, Next.js and more — with an AI agent that hands over to your team.
Learn moreBring your support email into the same inbox as WhatsApp and chat — by forwarding, SMTP, Gmail or Outlook — with one contact history per customer.
Learn more