# ChatRhino

> ChatRhino is a shared inbox and AI-agent platform for businesses and the agencies that run customer messaging for them. It brings WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram and in-app chat into one inbox, with AI agents trained on your own content that hand over to people when needed.

ChatRhino is in early access (November 2026). Website: https://chatrhino.ai. App: https://app.chatrhino.ai. Contact: hello@chatrhino.ai; support: support@chatrhino.ai.

Key facts:
- Channels: WhatsApp (via the WhatsApp Business Platform through a BSP or Meta's Cloud API), Instagram, Facebook Messenger, website chat widget, email (forwarding, SMTP, Gmail, Outlook), SMS (Twilio and other providers), Telegram, in-app chat via REST API.
- AI agents are trained on the customer's own website and documents and hand over to people; AI features use third-party model providers.
- Regional data residency: production data is hosted on AWS in Mumbai (ap-south-1) today; AI model calls go to Anthropic and an embeddings provider.
- Plans: Starter, Growth, Scale; Starter $19/month, Growth $49/month, Scale $99/month (USD; taxes may apply). Plans cover the platform only. Usage is billed separately: messages (connect your own WhatsApp/SMS provider account, or buy ChatRhino message credits), AI (bring your own AI key such as Anthropic or OpenAI with no ChatRhino markup, or use ChatRhino AI credits) and integrations (your own app keys, or ChatRhino-managed connections billed as credits).
- Security: SAML/OIDC SSO, TOTP and passkey MFA, RBAC, PostgreSQL row-level security, envelope encryption, hash-chained audit log. Not SOC 2 or ISO 27001 certified.
- ChatRhino is not an official Meta partner and does not claim to be.

## Product
- [Home](https://chatrhino.ai/): ChatRhino puts WhatsApp, Instagram, Messenger, email, SMS and website chat in a shared inbox. An AI agent answers routine questions and hands off to your team.
- [Features](https://chatrhino.ai/features/): Everything in ChatRhino: shared inbox, AI agents, flow builder, copilot, campaigns, contacts, integrations, team shifts, analytics, white-label and security.
- [AI agents](https://chatrhino.ai/ai-agents/): Build AI agents that answer from your website and documents, run flows, call tools and hand over to people. Test before you publish. WhatsApp, web and more.
- [Flow builder](https://chatrhino.ai/flow-builder/): Describe a chatbot flow in plain English and ChatRhino drafts it on a visual canvas. Branches, waits, integrations, AI steps and versioned publishing.
- [Agent copilot](https://chatrhino.ai/copilot/): A copilot inside every conversation that checks Shopify orders, Razorpay payments and CRM records, summarises the thread and drafts the reply for your agent.
- [Campaigns](https://chatrhino.ai/campaigns/): Send WhatsApp and SMS broadcasts to segments with consent checks, automatic opt-out handling, throttling, cost estimates and delivery reports.
- [For agencies](https://chatrhino.ai/for-agencies/): Resell ChatRhino under your brand: provision client workspaces, set prices on your own rate card, fund usage from a prepaid wallet and report margin per client.
- [Pricing](https://chatrhino.ai/pricing/): ChatRhino plans: Starter $19, Growth $49 and Scale $99 a month. Messages, AI and integrations are separate: bring your own, or use credits.
- [Security](https://chatrhino.ai/security/): What ChatRhino actually implements: SAML and OIDC SSO, MFA and passkeys, tenant isolation, envelope encryption, a hash-chained audit log and regional data residency.
- [Shared inbox](https://chatrhino.ai/features/shared-inbox/): One shared inbox for WhatsApp, Instagram, Messenger, Telegram, SMS, email and website chat — assignment, notes, canned replies, SLAs and shift-aware routing.
- [Contacts & segments](https://chatrhino.ai/features/contacts-and-segments/): One contact across WhatsApp, email, SMS and chat, with custom fields, CSV import, recorded opt-in and opt-out, and live segments for targeting campaigns.
- [WhatsApp templates](https://chatrhino.ai/features/whatsapp-templates/): Create WhatsApp message templates, pick the right category, preview variables, submit for approval and track status — with cost shown before you send.
- [Team shifts](https://chatrhino.ai/features/team-shifts/): Plan agent shifts, leave and holidays, track presence and attendance, and route conversations only to people who are online, on shift and under their chat limit.
- [Analytics](https://chatrhino.ai/features/analytics/): Track conversation volume by channel, first response and resolution times, agent performance, AI resolutions, campaign delivery and messaging spend.
- [Engage](https://chatrhino.ai/features/engage/): Answer Facebook and Instagram comments and Play and App Store reviews in one queue. AI drafts each reply from your knowledge base; you approve it.

## Channels
- [WhatsApp](https://chatrhino.ai/channels/whatsapp/): Connect your number to the WhatsApp Business Platform and run a shared team inbox, AI agents, flows, templates and opt-in campaigns from ChatRhino.
- [Instagram](https://chatrhino.ai/channels/instagram/): Answer Instagram Direct Messages from a shared inbox with your other channels, and let AI agents handle routine questions with human handoff.
- [Messenger](https://chatrhino.ai/channels/messenger/): Bring Facebook Page Messenger conversations into a shared inbox with WhatsApp and Instagram, with AI agents and handoff to your team.
- [Website chat](https://chatrhino.ai/channels/website-chat/): Add a branded chat widget to any website — HTML, WordPress, Shopify, Webflow, React, Next.js and more — with an AI agent that hands over to your team.
- [Email](https://chatrhino.ai/channels/email/): Bring your support email into the same inbox as WhatsApp and chat — by forwarding, SMTP, Gmail or Outlook — with one contact history per customer.
- [SMS](https://chatrhino.ai/channels/sms/): Send and receive SMS in the shared inbox through Twilio or another SMS provider you already use, with opt-out handling and delivery status.
- [Telegram](https://chatrhino.ai/channels/telegram/): Connect a Telegram bot to ChatRhino and handle conversations in a shared inbox with AI agents, flows and human handoff.
- [In-app chat](https://chatrhino.ai/channels/mobile-sdk/): Add support chat to your Android, iOS or Flutter app with ChatRhino's REST API and signed webhooks, or a WebView, connected to your AI agent and inbox.

## Integrations
- [HubSpot](https://chatrhino.ai/integrations/hubspot/): HubSpot integration for ChatRhino: Create contacts and deals from qualified chats, and log every conversation to the timeline. Works with WhatsApp, web chat…
- [Salesforce](https://chatrhino.ai/integrations/salesforce/): Salesforce integration for ChatRhino: Push leads and cases into Salesforce with field mapping and owner routing. Works with WhatsApp, web chat and more.
- [Zoho CRM](https://chatrhino.ai/integrations/zoho/): Zoho CRM integration for ChatRhino: Sync leads, contacts and notes with Zoho CRM in your data centre region. Works with WhatsApp, web chat and more.
- [LeadSquared](https://chatrhino.ai/integrations/leadsquared/): LeadSquared integration for ChatRhino: Capture leads and post activities to LeadSquared, the CRM many sales-led teams run on. Works with WhatsApp, web chat…
- [Shopify](https://chatrhino.ai/integrations/shopify/): Shopify integration for ChatRhino: Let the agent look up orders, track shipments and recover abandoned carts. Works with WhatsApp, web chat and more.
- [WooCommerce](https://chatrhino.ai/integrations/woocommerce/): WooCommerce integration for ChatRhino: Order lookups and customer sync for WordPress stores. Works with WhatsApp, web chat and more.
- [Razorpay](https://chatrhino.ai/integrations/razorpay/): Razorpay integration for ChatRhino: Send payment links in chat and get notified when they are paid. Works with WhatsApp, web chat and more.
- [Google Sheets](https://chatrhino.ai/integrations/gsheets/): Google Sheets integration for ChatRhino: Append a row for every lead or form a flow captures. Works with WhatsApp, web chat and more.
- [Slack](https://chatrhino.ai/integrations/slack/): Slack integration for ChatRhino: Post handoffs and summaries to a channel and reply from a thread. Works with WhatsApp, web chat and more.
- [Notion](https://chatrhino.ai/integrations/notion/): Notion integration for ChatRhino: Use Notion pages as a knowledge source for your agent. Works with WhatsApp, web chat and more.
- [Calendly](https://chatrhino.ai/integrations/calendly/): Calendly integration for ChatRhino: Offer booking slots in chat and confirm meetings automatically. Works with WhatsApp, web chat and more.
- [Google Calendar](https://chatrhino.ai/integrations/gcal/): Google Calendar integration for ChatRhino: Check availability and book appointments directly into a calendar. Works with WhatsApp, web chat and more.
- [Zendesk](https://chatrhino.ai/integrations/zendesk/): Zendesk integration for ChatRhino: Turn escalations into tickets with the full transcript attached. Works with WhatsApp, web chat and more.
- [Freshdesk](https://chatrhino.ai/integrations/freshdesk/): Freshdesk integration for ChatRhino: Create Freshdesk tickets from chats and keep the requester in sync. Works with WhatsApp, web chat and more.
- [Webhooks](https://chatrhino.ai/integrations/webhooks/): Webhooks integration for ChatRhino: POST signed JSON events to any HTTPS endpoint. Works with WhatsApp, web chat and more.
- [Zapier](https://chatrhino.ai/integrations/zapier/): Zapier integration for ChatRhino: Trigger Zaps from ChatRhino events across 6,000+ apps. Works with WhatsApp, web chat and more.
- [Make](https://chatrhino.ai/integrations/make/): Make integration for ChatRhino: Build visual scenarios with ChatRhino triggers and actions. Works with WhatsApp, web chat and more.

## Industries
- [Retail & e-commerce](https://chatrhino.ai/industries/ecommerce/): Answer order-status questions automatically, recover abandoned carts with opt-in WhatsApp messages, handle returns and order confirmation from one shared inbox.
- [D2C brands](https://chatrhino.ai/industries/d2c/): D2C brands use ChatRhino to run Instagram and WhatsApp conversations, consent-based campaigns, repeat-purchase reminders and post-purchase support in one inbox.
- [Real estate](https://chatrhino.ai/industries/real-estate/): Qualify property enquiries from portals and ads on WhatsApp, share brochures and floor plans, book site visits and route hot leads to the right salesperson.
- [Education](https://chatrhino.ai/industries/education/): Answer admissions questions 24/7, qualify course enquiries, route leads to counsellors by shift and send fee and class reminders, from one shared inbox.
- [Healthcare clinics](https://chatrhino.ai/industries/healthcare-clinics/): Clinics and diagnostic centres use ChatRhino for appointment booking, reminders, report-ready notices and front-desk questions, with careful handling of health data.
- [Travel](https://chatrhino.ai/industries/travel/): Travel companies use ChatRhino to qualify trip enquiries, share itineraries, collect documents, send booking updates and support travellers on the go.
- [Financial services](https://chatrhino.ai/industries/financial-services/): Lenders, insurers and advisors use ChatRhino for eligibility pre-checks, document collection, application status and payment reminders, with audit logs.
- [SaaS & software](https://chatrhino.ai/industries/saas/): SaaS teams use ChatRhino for in-app and website chat, AI answers from their docs, trial onboarding nudges and handoff to support or sales, in one shared inbox.

## Guides
- [WhatsApp API pricing in India](https://chatrhino.ai/resources/whatsapp-business-api-pricing-india/): How WhatsApp Business Platform pricing works in India: per-message charges by category, free service replies, the 24-hour window, BSP fees, GST and a worked example.
- [WhatsApp message categories](https://chatrhino.ai/resources/whatsapp-message-categories/): The four WhatsApp Business message categories explained with examples, how Meta categorises templates, what happens if it changes the category, and how to choose.
- [The 24-hour window](https://chatrhino.ai/resources/whatsapp-24-hour-window/): What the WhatsApp 24-hour customer service window is, when it opens and closes, what you can send inside and outside it, and the 72-hour free entry point.
- [WhatsApp opt-in rules](https://chatrhino.ai/resources/whatsapp-opt-in-rules-india/): What counts as valid WhatsApp opt-in, how to collect it on your website, at checkout or in-store, handling opt-outs, and how India's DPDP Act affects consent.
- [DLT registration for SMS](https://chatrhino.ai/resources/dlt-registration-sms-india/): How to register for DLT to send commercial SMS in India: entity, headers, content templates, consent, telemarketer binding, URL whitelisting and timing.
- [How to choose a BSP](https://chatrhino.ai/resources/how-to-choose-a-whatsapp-bsp/): A practical checklist for choosing a WhatsApp BSP or platform: pricing transparency, markup, onboarding, inbox, automation, data location, support and exit terms.
- [Build a support bot](https://chatrhino.ai/resources/build-a-whatsapp-support-bot/): Build a WhatsApp support bot step by step: find the top questions, ground answers in your content, add lookups, design the handoff and test before launch.
- [White-label reselling](https://chatrhino.ai/resources/white-label-whatsapp-reselling/): A playbook for agencies reselling white-label WhatsApp and AI chat: pricing models, rate cards and margin, wallets and credit, onboarding and compliance.

## Comparisons
- [WhatsApp Business app vs API](https://chatrhino.ai/compare/whatsapp-business-app-vs-api/): WhatsApp Business app vs the WhatsApp Business Platform (API): users and devices, automation, broadcasts, pricing and when a growing business should switch.
- [BSP vs Cloud API](https://chatrhino.ai/compare/bsp-vs-cloud-api/): Going through a WhatsApp Business Solution Provider vs connecting directly to Meta's Cloud API: cost, setup effort, support, tooling and who each suits.
- [Rule-based bot vs AI agent](https://chatrhino.ai/compare/rule-based-chatbot-vs-ai-agent/): Keyword and button bots vs AI agents trained on your content: flexibility, cost, risk, and why the best support bots combine both with a human handoff.
- [Shared inbox vs shared phone](https://chatrhino.ai/compare/shared-inbox-vs-shared-phone/): Why teams outgrow one shared phone or WhatsApp Web tab: ownership, visibility, security and reporting compared with a shared team inbox.
- [White-label vs build your own](https://chatrhino.ai/compare/white-label-vs-build-your-own/): Should an agency build its own WhatsApp platform or white-label one? Time to market, cost, compliance, billing and where to differentiate.

## Optional
- [Full text for LLMs](https://chatrhino.ai/llms-full.txt): every page's quick answer and FAQs in one file.
- [About](https://chatrhino.ai/about/), [Contact](https://chatrhino.ai/contact/), [Changelog](https://chatrhino.ai/changelog/), [Privacy (draft)](https://chatrhino.ai/privacy/), [Terms (draft)](https://chatrhino.ai/terms/)