What customers ask
The conversations that matter
- Project, price and configuration questions
- Brochure, floor plan and location requests
- Site visit booking and reminders
- Loan and payment-plan questions
- Booking status and documents
- Possession and handover updates
What to measure
Metrics worth tracking
- Time to first response
- Lead-to-site-visit rate
- Visits that turn up
- Leads qualified by AI vs by people
Copy these
Three example flows
- FLOW 01
Qualify
New enquiry → asks budget, preferred location, property type and size and purchase timeline → scores the lead → hot leads go to sales, others get the brochure and a follow-up.
- FLOW 02
Site visit
Interested lead → offers slots from Google Calendar → confirms → utility reminder the day before → visit outcome logged to the CRM.
- FLOW 03
After hours
Enquiry at 10pm → AI agent answers from the project FAQ and registration details you provide → books a callback for the morning.
Start with
Channels and integrations
Channels: WhatsApp, Website chat, Messenger.
Integrations: HubSpot, Salesforce, Google Calendar, Zoho CRM.
Compliance note. Only message leads who opted in; portal leads do not automatically consent to WhatsApp marketing. Keep project claims consistent with your regulatory registration. This is general information, not legal advice.