1. The agreement
These terms are between [legal entity name] (“ChatRhino”) and the business or partner that creates an account (“you”). By using ChatRhino you agree to them.
2. Early access
ChatRhino is in early access. Features may change, and some may be offered in sandbox mode before they are generally available.
3. Accounts and security
You are responsible for your users and their credentials. Enable MFA for administrators. Tell us promptly at support@chatrhino.ai about any unauthorised access.
4. Acceptable use
- Follow the WhatsApp Business Messaging Policy, Meta's commerce and platform terms, and the rules of each channel you connect.
- Obtain and record opt-in before sending business-initiated messages; honour opt-outs.
- Follow TRAI's commercial communication regulations, including DLT registration, for SMS to Indian numbers.
- No spam, unlawful content, harassment, or content that infringes rights.
- Do not use AI features for decisions with legal or similarly significant effects without human review, or to give medical, legal or financial advice.
5. Plans, wallets and billing
Plan fees are charged in Indian rupees, exclusive of GST. Usage (messages, sessions, recipients) is charged at the rates on your rate card, which may change with notice, including when providers change their prices. In prepaid modes usage is debited from your wallet; sends that need funds may pause when the balance is insufficient. Wallet balances are [refundable / non-refundable — owner to decide]. Corrections are made by compensating entries.
6. Partners
Partners who resell ChatRhino are responsible for their clients' compliance with these terms and for their own pricing and invoicing to clients, except where the platform-managed billing mode applies. Partner terms [schedule] apply.
7. Your data
You own your data. We process it only to provide the service and on your instructions, under the data processing terms in [schedule], and as described in our privacy notice. You can export your data while your account is active and for [period] after it ends.
8. AI features
AI output can be wrong. You are responsible for configuring agents, reviewing their behaviour and deciding when they hand over to people. AI features send relevant text to third-party model providers.
9. Third-party services
Channels and integrations are provided by third parties under their own terms. We are not responsible for their availability or for actions they take, such as template rejections or number restrictions.
10. Suspension and termination
We may suspend accounts that breach acceptable use or put the platform or other customers at risk. You may cancel at any time; fees already due remain payable.
11. Liability
[Warranty disclaimer, limitation of liability and indemnities — to be drafted by counsel.]
12. Governing law
These terms are governed by the laws of India. Courts at [city] have exclusive jurisdiction. [Consider arbitration.]