What customers ask
The conversations that matter
- Trip enquiries and quotes
- Itinerary changes
- Visa and document checklists
- Payments and instalments
- Booking confirmations and vouchers
- On-trip support
What to measure
Metrics worth tracking
- Enquiry-to-quote time
- Quote-to-payment rate
- Response time during trips
- AI-answered FAQs
Copy these
Three example flows
- FLOW 01
Enquiry
Asks destination, dates, travellers and budget → AI suggests matching packages from your catalogue → books a call with a travel expert.
- FLOW 02
Payment
Quote accepted → payment link → payment confirmation updates the CRM and sends the voucher.
- FLOW 03
On trip
Pickup reminders and contact details as utility templates; any issue routes to the night-shift team.
Start with
Channels and integrations
Channels: WhatsApp, Instagram, Website chat, Email.
Integrations: Razorpay, HubSpot, Zoho CRM, Google Sheets.
Compliance note. Passport and visa documents are sensitive personal data: collect only what you need, restrict access with roles and set a retention period. This is general information, not legal advice.