| ChatRhino | ControlHippo | |
|---|---|---|
| What it is | Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies | Omnichannel conversational AI platform and shared inbox for sales and support teams. |
| Channels | WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat | WhatsApp (Business API), Instagram, Facebook Messenger, Telegram, SMS, Gmail / email, RCS, WeChat, X, Voice, Website chat button |
| AI | AI agents that answer from your website, files and Q&As and hand off to a person; agent copilot that looks up orders in Shopify and other tools | AI Copilot, Customer Service AI Agent, AI Chat Assistant, AI Chatbot Builder, AI Sales/Support Chat Agents (AI Agent from Silver plan). |
| Pricing | From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99 | Bronze: $20 per user/month per user per month. Free plan: yes. Trial: 7-day free trial. Per-user pricing (Basic free, Bronze $20, Silver $28, Gold on request); annual billing saves up to 20%. Each plan lists 'Free WhatsApp Business API + $5 Free Conversation Credit'. |
| WhatsApp access | WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup | Offers a 'Free WhatsApp Business API'; BSP/partner status and any markup not stated. |
| Hosting and security | AWS Mumbai (ap-south-1); ISO/IEC 27001 certified | Not stated on their site |
| For agencies | Yes: client workspaces under your brand, your rate card, margin per client | Not stated on their site |
Sources. ControlHippo facts are from ControlHippo's own website, checked 2026-11-15: controlhippo.com/pricing, controlhippo.com. Products and prices change; check their site before you decide. Spotted something out of date? Email hello@chatrhino.ai.
Choose this if
ControlHippo
- Free plan and low per-user entry price
- Broad channel list including Telegram and SMS
- CRM integrations such as HubSpot and Pipedrive
- Best for: Small sales and support teams wanting a low-cost per-user shared inbox across messaging apps.
Choose this if
ChatRhino
- You want one inbox for WhatsApp, Instagram, website chat, email, SMS and Telegram
- You want an AI agent that answers from your own content and hands off to a person with the reason
- You want to bring your own WhatsApp and AI keys with no markup
- You are an agency reselling customer messaging under your own brand
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