| ChatRhino | LiveChat | |
|---|---|---|
| What it is | Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies | AI live chat and customer service platform; the product is now branded 'Text by LiveChat', a customer service platform with AI Agent and shared inbox, from the company Text S.A. (formerly LiveChat). |
| Channels | WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat | Website chat, In-app, Chat page, Messenger, SMS (Twilio), Email (forwarding), WhatsApp, Instagram, Telegram |
| AI | AI agents that answer from your website, files and Q&As and hand off to a person; agent copilot that looks up orders in Shopify and other tools | AI Agent (answers from your knowledge, qualifies leads, hands off), Copilot (drafts replies), Skills (workflow automation), Shopping Assistant. |
| Pricing | From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99 | Essential: $19 per user/month billed yearly; $25 per user/month billed monthly per user per month. Trial: 14-day free trial, no credit card. Per-seat plans (Essential, Growth $79/$99, Enterprise custom) with AI resolution allowances (Essential 10/month); extra 50-resolution packages $49.50. |
| WhatsApp access | WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup | Not stated on their site |
| Hosting and security | AWS Mumbai (ap-south-1); ISO/IEC 27001 certified | Not stated on their site |
| For agencies | Yes: client workspaces under your brand, your rate card, margin per client | Not stated on their site |
Sources. LiveChat facts are from LiveChat's own website, checked 2026-11-15: livechat.com/pricing, livechat.com, text.com, text.com/pricing, text.com/about. Products and prices change; check their site before you decide. Spotted something out of date? Email hello@chatrhino.ai.
Choose this if
LiveChat
- Long-established live chat product (company founded 2002)
- Transparent per-seat pricing with AI resolutions included
- Ecommerce integrations such as Shopify and WooCommerce
- Best for: Ecommerce stores and B2B SaaS teams centred on website live chat with AI assistance.
Choose this if
ChatRhino
- You want one inbox for WhatsApp, Instagram, website chat, email, SMS and Telegram
- You want an AI agent that answers from your own content and hands off to a person with the reason
- You want to bring your own WhatsApp and AI keys with no markup
- You are an agency reselling customer messaging under your own brand
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