| ChatRhino | Wati | |
|---|---|---|
| What it is | Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies | AI-powered customer engagement platform that started as a WhatsApp team inbox in 2020 and now covers several channels. |
| Channels | WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat | WhatsApp, Calling, Facebook, Instagram, TikTok, Webchat, RCS |
| AI | AI agents that answer from your website, files and Q&As and hand off to a person; agent copilot that looks up orders in Shopify and other tools | Astra AI Agent Builder (Growth: 1 Astra AI Agent; Pro: 2 advanced Astra agents; Business: unlimited AI agents and Voice AI Agents with Astra). |
| Pricing | From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99 | Growth: ₹2,699 per month, billed quarterly; 3 users included per month (plan includes users). Trial: 7-day free trial, no credit card. Flat monthly plans (shown billed quarterly; monthly/annual toggles also exist, 'Save up to 10%'). Extra users on Pro at ₹1,299/user/month. WhatsApp per-message charges vary for marketing, utility and authentication. |
| WhatsApp access | WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup | Shows a 'Meta Business Partner' badge; markup on Meta fees not stated. |
| Hosting and security | AWS Mumbai (ap-south-1); ISO/IEC 27001 certified | Not stated on their site |
| For agencies | Yes: client workspaces under your brand, your rate card, margin per client | Not stated on their site |
Sources. Wati facts are from Wati's own website, checked 2026-11-15: wati.io/pricing, wati.io, wati.io/about-us. Products and prices change; check their site before you decide. Spotted something out of date? Email hello@chatrhino.ai.
Choose this if
Wati
- WhatsApp-first inbox with broadcasts and automation
- Astra AI agents including voice agents on top plan
- Wide channel list including TikTok and RCS
- Best for: SMBs and mid-market teams that sell and support mainly over WhatsApp and want an AI agent builder.
Choose this if
ChatRhino
- You want one inbox for WhatsApp, Instagram, website chat, email, SMS and Telegram
- You want an AI agent that answers from your own content and hands off to a person with the reason
- You want to bring your own WhatsApp and AI keys with no markup
- You are an agency reselling customer messaging under your own brand
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