| ChatRhino | Tidio | |
|---|---|---|
| What it is | Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies | Customer service platform combining live chat, help desk, Flows automation and the Lyro AI Agent, mainly for ecommerce. |
| Channels | WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat | Live chat, Email, WhatsApp, Instagram, Facebook Messenger |
| AI | AI agents that answer from your website, files and Q&As and hand off to a person; agent copilot that looks up orders in Shopify and other tools | Lyro AI Agent (answers questions, product recommendations, email resolutions; also sold standalone for Zendesk, Salesforce and other help desks). |
| Pricing | From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99 | Starter: $24.17/mo (shown with Monthly / Annually '2 months free' toggle); 100 billable conversations per month by billable conversations. Free plan: yes. Trial: 7-day free trial. Priced by billable conversations (human-handled), Lyro AI conversations and Flows visitors reached; Plus from $300/mo plus usage. Free plan: 50 billable conversations, 50 one-time Lyro conversations. |
| WhatsApp access | WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup | Not stated on their site |
| Hosting and security | AWS Mumbai (ap-south-1); ISO/IEC 27001 certified | Not stated on their site |
| For agencies | Yes: client workspaces under your brand, your rate card, margin per client | Not stated on their site |
Sources. Tidio facts are from Tidio's own website, checked 2026-11-15: tidio.com/pricing, tidio.com, tidio.com/about-us. Products and prices change; check their site before you decide. Spotted something out of date? Email hello@chatrhino.ai.
Choose this if
Tidio
- Free plan and low entry price
- Lyro AI Agent usable standalone with other help desks
- Strong ecommerce focus with product catalogue integration
- Best for: Small ecommerce stores wanting live chat plus an AI agent with usage-based costs.
Choose this if
ChatRhino
- You want one inbox for WhatsApp, Instagram, website chat, email, SMS and Telegram
- You want an AI agent that answers from your own content and hands off to a person with the reason
- You want to bring your own WhatsApp and AI keys with no markup
- You are an agency reselling customer messaging under your own brand
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