| ChatRhino | Freshchat | |
|---|---|---|
| What it is | Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies | Freshworks' conversational messaging and live chat software with the Freddy AI Agent. |
| Channels | WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat | Web and mobile app chat, Email, Facebook Messenger, Instagram, WhatsApp, SMS, LINE, Google Business Messages |
| AI | AI agents that answer from your website, files and Q&As and hand off to a person; agent copilot that looks up orders in Shopify and other tools | Freddy AI Agent ($49 per 100 sessions on Growth; 500 free sessions once per account). |
| Pricing | From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99 | Growth: $19 per agent/month, billed annually per agent per month. Free plan: yes. Trial: 14-day trial with Enterprise features. Per agent (Free up to 10 agents; Growth $19, Pro $49, Enterprise $79 billed annually) plus Freddy AI Agent sessions. |
| WhatsApp access | WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup | Not stated on their site |
| Hosting and security | AWS Mumbai (ap-south-1); ISO/IEC 27001 certified | Not stated on their site |
| For agencies | Yes: client workspaces under your brand, your rate card, margin per client | Not stated on their site |
Sources. Freshchat facts are from Freshchat's own website, checked 2026-11-15: freshworks.com/live-chat-software/pricing, freshworks.com/live-chat-software. Products and prices change; check their site before you decide. Spotted something out of date? Email hello@chatrhino.ai.
Choose this if
Freshchat
- Free plan for up to 10 agents
- Part of the wider Freshworks suite (e.g. Freshdesk)
- Broad messaging channels incl. LINE and WhatsApp on Growth and above
- Best for: SMB and mid-market support teams already using or considering Freshworks products.
Choose this if
ChatRhino
- You want one inbox for WhatsApp, Instagram, website chat, email, SMS and Telegram
- You want an AI agent that answers from your own content and hands off to a person with the reason
- You want to bring your own WhatsApp and AI keys with no markup
- You are an agency reselling customer messaging under your own brand
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