1. ChatRhino
Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies. WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat.
Pricing: From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99. WhatsApp: WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup.
2. Trengo
Customer engagement platform with one omnichannel inbox, AI agents and automation.. Channels: WhatsApp, Instagram, Facebook, Email (Gmail, Outlook), Live chat / website widget, SMS, Voice (VoIP), TikTok.
Pricing: Base: €119/month; 3 users included (max 5), 1,200 conversations/year per month (plan with users and conversations). Trial: Free trial offered ('Try for free'). Plan tiers by users and conversations per year (Base €119, Boost €299, Pro €499); annual billing saves up to 20%; AI conversations carry an AI surcharge; broadcasting and voice are add-ons. WhatsApp service messages: first 1,000 per number per month free, then Meta rates..
Best for: European SMB and mid-market teams in hospitality, leisure and ecommerce.
3. Freshchat
Freshworks' conversational messaging and live chat software with the Freddy AI Agent.. Channels: Web and mobile app chat, Email, Facebook Messenger, Instagram, WhatsApp, SMS, LINE, Google Business Messages.
Pricing: Growth: $19 per agent/month, billed annually per agent per month. Free plan: yes. Trial: 14-day trial with Enterprise features. Per agent (Free up to 10 agents; Growth $19, Pro $49, Enterprise $79 billed annually) plus Freddy AI Agent sessions..
Best for: SMB and mid-market support teams already using or considering Freshworks products.
4. Zendesk
AI-first customer service platform (Zendesk Resolution Platform) with ticketing, messaging, voice and AI agents.. Channels: Email, Web widget and mobile SDKs, Messaging / live chat, Facebook, Instagram, X, WhatsApp (additional fees), Voice, SMS (add-on).
Pricing: Support Team: US$ 19 per agent/month billed annually; US$ 25 monthly per agent per month. Trial: 14-day trial with Suite Professional features. Per agent; Suite Team US$ 55/69 adds messaging and social channels; extra AI resolutions US$ 2.00 pay-as-you-go (committed rate also listed). WhatsApp listed 'with additional fees'..
Best for: Mid-size to large support organisations needing a full helpdesk with many integrations.
5. DoubleTick
WhatsApp CX suite ('The Operating System for WhatsApp at Scale') with team inbox, broadcasts and AI agents.. Channels: WhatsApp (chat, calls, groups), Email, Phone calls, SMS/RCS, Instagram.
Pricing: Starter: $170/mo; $2,039 billed yearly (USD view; quarterly and yearly toggles) per month (plan; 5 agents included). Trial: 7-day free trial on Pro. Flat plans (Starter without AI agents, Pro + AI $308/mo, Enterprise custom); WhatsApp per-conversation cost varies by country..
Best for: Indian sales-heavy SMB and mid-market teams running many WhatsApp numbers and agents.
6. Intercom
AI-first customer service platform: the Intercom helpdesk combined with the Fin AI Agent. The company now presents itself as Fin (intercom.com/about redirects to fin.ai/about).. Channels: Live chat / in-app Messenger, Email, Phone (pay-as-you-go), SMS (pay-as-you-go), WhatsApp (pay-as-you-go), Slack (Fin deployment).
Pricing: Essential: $29 per seat/mo, billed annually (page shows $19 struck from $29 with 'New customers save 35%' on annual Essential) per seat per month + Fin usage. Trial: 14-day free trial, no credit card required (pricing FAQ). Per seat (Essential/Advanced/Expert) plus usage: Fin AI Agent 'From $0.99 per Fin outcome'; standalone Fin has no seat cost with a minimum monthly commitment (e.g. 50 outcomes). Email campaigns, SMS, WhatsApp and Phone are pay-as-you-go..
Best for: Software, SaaS and ecommerce support teams that want an AI agent tightly integrated with a full helpdesk.
Facts about other products come from each vendor's own website, checked 2026-11-15. As of November 2026