| ChatRhino | Trengo | |
|---|---|---|
| What it is | Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies | Customer engagement platform with one omnichannel inbox, AI agents and automation. |
| Channels | WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat | WhatsApp, Instagram, Facebook, Email (Gmail, Outlook), Live chat / website widget, SMS, Voice (VoIP), TikTok |
| AI | AI agents that answer from your website, files and Q&As and hand off to a person; agent copilot that looks up orders in Shopify and other tools | Trengo AI Agents (incl. AI Agents for Voice), AI Journeys (beta), Dessa (AI agent for ecommerce brands). |
| Pricing | From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99 | Base: €119/month; 3 users included (max 5), 1,200 conversations/year per month (plan with users and conversations). Trial: Free trial offered ('Try for free'). Plan tiers by users and conversations per year (Base €119, Boost €299, Pro €499); annual billing saves up to 20%; AI conversations carry an AI surcharge; broadcasting and voice are add-ons. WhatsApp service messages: first 1,000 per number per month free, then Meta rates. |
| WhatsApp access | WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup | Official WhatsApp Business Partner / Meta Business Partner badges; template rates not shown in captured text. |
| Hosting and security | AWS Mumbai (ap-south-1); ISO/IEC 27001 certified | Not stated on their site |
| For agencies | Yes: client workspaces under your brand, your rate card, margin per client | Not stated on their site |
Sources. Trengo facts are from Trengo's own website, checked 2026-11-15: trengo.com/pricing, trengo.com, trengo.com/about-us. Products and prices change; check their site before you decide. Spotted something out of date? Email hello@chatrhino.ai.
Choose this if
Trengo
- Official WhatsApp Business Partner
- Includes voice and TikTok alongside messaging and email
- Prices published in EUR, USD and GBP
- Best for: European SMB and mid-market teams in hospitality, leisure and ecommerce.
Choose this if
ChatRhino
- You want one inbox for WhatsApp, Instagram, website chat, email, SMS and Telegram
- You want an AI agent that answers from your own content and hands off to a person with the reason
- You want to bring your own WhatsApp and AI keys with no markup
- You are an agency reselling customer messaging under your own brand
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