1. ChatRhino
Shared inbox and AI agent for customer chat, with a white-label partner portal for agencies. WhatsApp, Instagram, Messenger, website chat, email, SMS, Telegram, in-app chat.
Pricing: From $19/month (Starter, up to 5 seats); Starter $19, Growth $49, Scale $99. WhatsApp: WhatsApp Business Platform through 360dialog (BSP) or Meta's Cloud API; bring your own number and keys with no markup.
2. respond.io
AI-powered customer conversation platform that unifies chats, calls and email in a team inbox with AI Agents and lead management.. Channels: WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Viber, WeChat, TikTok (beta), SMS (via Twilio, Bird, Vonage, Telnyx), Email, Website chat, Voice (WhatsApp Calling, VoIP, Messenger Calls), RCS (Twilio), Custom channel.
Pricing: Starter: $79/month (monthly); $948/yr billed yearly; 5 users per month by Monthly Active Contacts tier. Trial: 7-day free trial, no credit card. Monthly Active Contact (MAC) pricing; extra users $12/month on Starter; MAC overage $12 per 100 on Growth. 'WhatsApp fees are not included... Meta charges these fees based on your usage.'.
Best for: Growing B2C teams handling high-volume multi-channel messaging across Asia, LATAM and the Middle East.
3. Gupshup
Conversational AI platform for marketing, commerce and support across WhatsApp, RCS, SMS, Truecaller and voice.. Channels: WhatsApp, RCS, SMS, Truecaller, Voice, Instagram, Messenger (Enterprise).
Pricing: Pay as you go: $0/month platform fee (₹0 in India), pay per message from a prepaid wallet usage (prepaid wallet). Usage-based: rates on the rate card are 'all-in' and 'already include Meta's WhatsApp charges and operator SMS charges'. Note: the same page's FAQ refers to a '$99 monthly fee' (₹5,999 in INR) for CC Express, which conflicts with the $0 platform fee card..
Best for: Brands with high-volume messaging across WhatsApp, SMS and RCS, from self-serve to large enterprise.
4. Tidio
Customer service platform combining live chat, help desk, Flows automation and the Lyro AI Agent, mainly for ecommerce.. Channels: Live chat, Email, WhatsApp, Instagram, Facebook Messenger.
Pricing: Starter: $24.17/mo (shown with Monthly / Annually '2 months free' toggle); 100 billable conversations per month by billable conversations. Free plan: yes. Trial: 7-day free trial. Priced by billable conversations (human-handled), Lyro AI conversations and Flows visitors reached; Plus from $300/mo plus usage. Free plan: 50 billable conversations, 50 one-time Lyro conversations..
Best for: Small ecommerce stores wanting live chat plus an AI agent with usage-based costs.
5. Trengo
Customer engagement platform with one omnichannel inbox, AI agents and automation.. Channels: WhatsApp, Instagram, Facebook, Email (Gmail, Outlook), Live chat / website widget, SMS, Voice (VoIP), TikTok.
Pricing: Base: €119/month; 3 users included (max 5), 1,200 conversations/year per month (plan with users and conversations). Trial: Free trial offered ('Try for free'). Plan tiers by users and conversations per year (Base €119, Boost €299, Pro €499); annual billing saves up to 20%; AI conversations carry an AI surcharge; broadcasting and voice are add-ons. WhatsApp service messages: first 1,000 per number per month free, then Meta rates..
Best for: European SMB and mid-market teams in hospitality, leisure and ecommerce.
6. Freshchat
Freshworks' conversational messaging and live chat software with the Freddy AI Agent.. Channels: Web and mobile app chat, Email, Facebook Messenger, Instagram, WhatsApp, SMS, LINE, Google Business Messages.
Pricing: Growth: $19 per agent/month, billed annually per agent per month. Free plan: yes. Trial: 14-day trial with Enterprise features. Per agent (Free up to 10 agents; Growth $19, Pro $49, Enterprise $79 billed annually) plus Freddy AI Agent sessions..
Best for: SMB and mid-market support teams already using or considering Freshworks products.
Facts about other products come from each vendor's own website, checked 2026-11-15. As of November 2026