ChatRhino

Integration · Commerce

Shopify + ChatRhino

Let the agent look up orders, track shipments and recover abandoned carts. “Where is my order?” is the most common message an online store receives. Answer it without a person looking it up.

Available in early access OAuth sign-in

The copilot beside Hiro Tanaka's conversation: Check order status looked up order #3209 in Shopify, shipped via UPS, ready to insert into the reply.

What syncs

What the Shopify integration does

  • Customers
  • Orders and fulfilment status
  • Abandoned checkouts
  • Product catalogue

How teams use it

In practice

  • AI agents and flows look up orders and shipment status
  • The copilot shows recent orders and payments beside the chat
  • Payment links sent inside the conversation
  • Abandoned checkout and order-update messages as templates

Set up

Connect Shopify

  1. STEP 01

    Open Integrations

    In your workspace, go to Settings → Integrations and choose Shopify.

  2. STEP 02

    Sign in

    Authorise ChatRhino with your Shopify account and enter your store domain.

  3. STEP 03

    Choose what syncs

    Pick the objects and events to sync, then test the connection.

FAQ

Questions, answered

Is the Shopify integration free?

Integrations are included in plans from Growth upwards. Shopify's own pricing still applies to your Shopify account.

How are my Shopify credentials stored?

Credentials are encrypted with AES-256-GCM envelope encryption, bound to your workspace, and only a masked hint is ever shown back.

Can the AI agent change data in Shopify?

Lookups run automatically. Anything that changes data in another system can be set to need a person's confirmation.