ChatRhino
Early access

Integration · Support

Freshdesk + ChatRhino

Create Freshdesk tickets from chats and keep the requester in sync. Some conversations become tickets. Create them with the transcript attached, not retyped.

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Available in early access API key

The flow builder showing the Order tracking flow: a keyword trigger, an order-number question, a Shopify lookup and the status message.

What syncs

What the Freshdesk integration does

  • Tickets
  • Contacts
  • Private notes with summaries

How teams use it

In practice

  • Escalations become tickets with the full transcript
  • Ticket status visible to the agent in the chat
  • Summaries posted as private notes

Set up

Connect Freshdesk

  1. STEP 01

    Create a key

    In Freshdesk, create an API key with the minimum access needed.

  2. STEP 02

    Paste it into ChatRhino

    Settings → Integrations → Freshdesk, with your domain. Keys are encrypted at rest and shown only as a masked hint.

  3. STEP 03

    Test and map

    Run the connection test and map fields where needed.

Related

More Support integrations

Zendesk

Turn escalations into tickets with the full transcript attached.

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HubSpot

Create contacts and deals from qualified chats, and log every conversation to the timeline.

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Salesforce

Push leads and cases into Salesforce with field mapping and owner routing.

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Zoho CRM

Sync leads, contacts and notes with Zoho CRM in your data centre region.

Learn more

FAQ

Questions, answered

Is the Freshdesk integration free?

Integrations are included in plans from Growth upwards. Freshdesk's own pricing still applies to your Freshdesk account.

How are my Freshdesk credentials stored?

Credentials are encrypted with AES-256-GCM envelope encryption, bound to your workspace, and only a masked hint is ever shown back.

Can the AI agent change data in Freshdesk?

Lookups run automatically. Anything that changes data in another system can be set to need a person's confirmation.

Early access is open

See ChatRhino on your own conversations.

We onboard businesses and agencies in small batches. Tell us how you talk to customers today and we will set up a workspace with you.

Get early accessBook a walkthrough